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I agree with you Curt. I have needed to deal with IM
before and after delivery of my P15, and have had courteous and helpful
service every time. Bruce got me a replacement bilge plug DELIVERED in 24
hrs. Both Glenn and Scott are always cheerful and helpful. It has been a
pleasant experience for me dealing with IM, and I have no reservations about
recommending them to anyone considering a purchase.
Regards: Bernie Johnson
-----Original Message-----
From: Curt Westlake
[SMTP:cwestlake@k-w-b.com]
Sent: Tuesday, July 06, 1999 11:46 AM
To: Potter List
Subject: Tales of a satisfied
customer
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- - - - -
West Wight Potter Website at URL
http://www.lesbois.com/wwpotter/
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As much as we gripe about the folks at IM
from time to time, I think
they deserve praise when they get it right.
I rammed the dock with my
new boat a couple of weeks ago, and called
IM to see if I could get some
touch up gelcoat for my blue hull. They
were kind enough to put
together a whole pack of materials to get my
boat looking perfect
again. Bruce even took a good amount of
time to explain to me how to do
the job. He was very clear and helpful. It
made me feel good to be a
Potterer and get that kind of service.
For those of you considering a Potter, but
feeling weird about not
having a dealer to choke if something needs
to be fixed, my experience
has been that this is not a problem. The IM
people have gone out of
their way a couple of times to help me out,
even though most of the time
(as was the case of this dock ramming
incident) they had no real
responsibility in the matter. They are just
good folks. I thought you'd
like to know.
Curt Westlake
P19 #1096
No name yet.
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I agree with you Curt. I have needed to deal = with IM before and after delivery of my P15, and have had courteous and = helpful service every time. Bruce got me a replacement bilge plug = DELIVERED in 24 hrs. Both Glenn and Scott are always cheerful and = helpful. It has been a pleasant experience for me dealing with IM, and = I have no reservations about recommending them to anyone considering a = purchase.
Regards: Bernie Johnson
-----Original =
Message-----
From: Curt =
Westlake [SMTP:cwestlake@k-w-b.com]
Sent: Tuesday, July 06, 1999 11:46 AM
To: Potter List
Subject: =
Tales of a satisfied =
customer
- - - - - - - - - - - - - - - - - - - =
- - - - - - - -
West =
Wight Potter Website at URL
http://www.lesbois.com/wwpotter/
- - - - - - - - - - - - - - - - - - - =
- - - - - - - -
As much as we gripe about the folks =
at IM from time to time, I think
they deserve praise when they get it =
right. I rammed the dock with my
new boat a couple of weeks ago, and =
called IM to see if I could get some
touch up gelcoat for my blue =
hull. They were kind enough to put
together a whole pack of materials to =
get my boat looking perfect
again. Bruce even took a good =
amount of time to explain to me how to do
the job. He was very clear and =
helpful. It made me feel good to be a
Potterer and get that kind of =
service.
For those of you considering a Potter, =
but feeling weird about not
having a dealer to choke if something =
needs to be fixed, my experience
has been that this is not a =
problem. The IM people have gone out of
their way a couple of times to help =
me out, even though most of the time
(as was the case of this dock ramming =
incident) they had no real
responsibility in the matter. =
They are just good folks. I thought you'd
like to know.
Curt Westlake
P19 #1096
No name yet.